Rental terms and conditions
PRE-BOOKING AND MEANS OF PAYMENT
Registration is accompanied by a deposit equal to 20% of the rental price.
The balance of the stay, ie the 80% of the remaining price, is to be paid at the latest 1 month before your stay. After this period, the
accommodation reserves the right to cancel the reservation.
If you have paid the deposit by card, it will be automatically debited when the balance payment is due (unless otherwise specified).
PRICE
The prices include: the accommodation, bed linen, towels, water, electricity, heating, television, telephone (excluding communications), all taxes excluding tourist tax paid to the Urban Community and which must be paid on site at the beginning of your stay.
The price of the holiday indicated is that fixed on the day of booking, taking into account the VAT in force at that time. Any change in the legal rate of VAT subsequent to the booking will be reflected in the final price paid by the customer.
RESERVATION:
The reservation is final when it has been confirmed in writing by us.
Additional nights to those planned will be billed in proportion to the base rate for the current period (subject to availability).
In the event of a reduction in the expected duration of the stay, for any reason whatsoever, the company will under no circumstances be required to reimburse the customer the rent corresponding to this reduction.
DEPOSIT
A security deposit of €150 per accommodation must be paid when the keys are handed over. The deposit will be returned within 8 days of the tenant’s departure, after deduction, where applicable, of :
the cost of replacing missing or damaged items
the cost of repairing any damage to the flat or communal areas
the cost of cleaning if the flat is not returned in a suitably clean condition
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ARRIVAL
The reception takes place at the residence according to the attendance times defined by the season.
The customer undertakes to take possession of the premises on the scheduled date and to pay the refundable deposit on the same day. If these conditions are not met, the company will be entitled to re-let the accommodation within 24 hours.
INVENTORY
The customer will find on his arrival a detailed inventory of the objects and equipment of the accommodation.
Complaints concerning the inventory or the cleanliness of the rental must be submitted to reception within 24 hours of arrival.
After this period, the submitted inventory will be considered accepted by the customer.
The customer must report any breakage or deterioration occurring during his stay.
No object from a rental should be moved to another accommodation.
The customer will be required to reimburse the price of missing or damaged items, the cost of repairing or cleaning the premises (walls, ceilings, paintings, sanitary appliances, household appliances, etc.) according to the estimates established by the company.
ACCOMMODATION
The rented accommodations are only made for holidays accommodation.
The customer will enjoy the rented premises and the furniture “with care”.
The rental indicated in the appendix to this document is for a number of people which can not in any case be exceeded. Any excess will be sanctioned by the payment of a sum of 100 € / person / week, all without prejudice to all other damages.
PETS
Animals are only allowed with prior agreement from us at the price of 8/night or €46 for stays of more than 7 nights.
CLAIMS
Any complaint, for whatever reason, which will not be reported at the reception desk before the end of the stay cannot be taken into account by the supplier, will not give rise to any compensation.
The company declines all responsibility in the event of theft.
EQUIPMENTS
The accommodation is equipped with: furniture, appliances, bedding, sheets, blankets, towels, dishes.
CANCELLATION OR MODIFICATION OF ACCOMMODATION
A – CANCELLATION OR MODIFICATION BY THE HOST
The Reservation Department automatically sends you an email confirming your reservation. However, The Host maymodify certain elements of the trip. You will then have 7 days to accept or refuse the modification of the stay. In the event of refusal, your stay will then be fully refunded without further compensation.
B – CANCELLATION OF ACCOMMODATION BY THE CUSTOMER
Any cancellation must be notified in writing to the Reservation Department (email confirmed by our services or registered mail). No cancellation request can be registered by telephone.
a – Full refund of sums paid if the cancellation on your part is more than 30 days before the
planned date of arrival (excluding COVID provision).
b – In the event of late cancellation and as compensation, the host will keep the sums paid within the following limits:
- Between 30 and 22 days before the expected arrival: 25% of the total amount of the stay will be due
- Between 21 and 15 days before the expected arrival: 50% of the total amount of the stay will be due
- Between 14 and 8 days before the expected arrival: 75% of the total amount of the stay will be due
- Less than 8 days before the scheduled arrival or no show: 100% of the total amount of the stay will be due
The corresponding sums cannot be transferred to another stay. Any cancellation request will be final.
During your stay: Any stay started is considered as consumed and will not give rise to any refund or credit.
C– CANCELLATION OF ACCOMMODATION BECAUSE OF COVID19
1 – Full refund guaranteed if:
- CLOSURE OF THE SELECTED ACCOMMODATION
2 – Full refund guaranteed for any cancellation the day before your stay in connection with the pandemic if:
- LOCKDOWN OF YOUR PLACE OF RESIDENCE with travel ban decreed by the authorities,
- CLOSURE OF FRENCH BORDERS and/or YOUR COUNTRY OF RESIDENCE
- TRAVEL RESTRICTIONS WITH OBLIGATION OF ISOLATION FOR TRAVELERS COMING FROM YOUR COUNTRY OF RESIDENCE IMPOSED BY THE FRENCH AUTHORITIES (to be applicable quarantine must be COMPULSORY and not voluntary).
These restrictions must be in effect the day before your arrival.
In the event of regulatory measures taken during your stay leading to an early return to your residence, the nights not consumed will be reimbursed.
Whatever the reason, any cancellation must be notified in writing to the Reservation Department (email confirmed by our services or registered mail). No cancellation request can be recorded by telephone.
The cancellation policy applied will be the one in force at the time the cancellation is requested.
D- GRITCHEN MULTI-RISK CANCELLATION INSURANCE WITH COVID EXTENSION
1-GRITCHEN cancellation insurance (cost of 4% of the rental amount and excess of € 30) covers the risks:
- Serious illness, bodily injury or death, complications due to the state of pregnancy, contraindication following vaccination, redundancy, summons to a court (juror or expert), summons for adoption, summons to school or university examination, destruction of professional or private premises, theft in said premises, granting of a job or internship by Job Center, cancellation or modification of the dates of leave by the employer (deductible of 20% minimum € 30), professional transfer (deductible of 20 % min 30 €), visa refusal by the authorities of the country, serious damage to your vehicle, medical inability to practice a sport, cancellation of accompanying persons
- In addition, cancellation for lack of or excess snow, late arrival (more than 24 hours), repatriation, interruption of stay, theft or breakage of sports equipment, forgetting of a personal item in the rental, vehicle of substitution.
2-The Covid extension provided for in the contract at no additional cost covers:
– REIMBURSEMENT IN CASE OF CANCELLATION FOR SEVERE ILLNESS declared in the month preceding departure in the event of an epidemic or pandemic.
– CANCELLATION for denied boarding following temperature measurement.
GOVERNING LAW
This contract is governed by French law. It must be applied and interpreted in accordance with this law
JURISDICTION CLAUSE
Any dispute relating to the formation, execution and termination of contractual obligations between the parties will be subject to the jurisdiction of the Courts of Justice of Lons-le-Saunier.